Shipping Policy
Last updated: May 2026
Thank you for shopping with Moniq Cozy. We are committed to delivering your order as quickly and safely as possible.
Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
Please note that processing times may be longer during holidays, promotions, or high-demand periods.
Shipping Time
Estimated delivery times:
- Europe: 5–12 business days
- United States & Canada: 7–15 business days
- International: 7–20 business days
Shipping times are estimates and may vary depending on your location, customs procedures, and local carriers.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may occasionally offer free shipping promotions.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information.
Please allow up to 48 hours for tracking updates to appear.
Customs & Import Taxes
International customers may be responsible for customs duties, import taxes, or additional fees imposed by their country.
Moniq Cozy is not responsible for these charges.
Delayed or Lost Packages
While we work with reliable shipping partners, delays may occasionally occur due to circumstances beyond our control.
If your package appears lost or significantly delayed, please contact us and we will do our best to assist you.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Moniq Cozy is not responsible for orders shipped to incorrectly provided addresses.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging.
Contact Us
For shipping-related questions, please contact: